Service

PATON®️ Warranty & Support

We want your experience with PATON®️ welding equipment to be nothing short of excellent. If something goes wrong — don’t worry. We’ll take care of it quickly, easily, and with no hassle.

Warranty coverage: Depending on the model, PATON®️ machines come with 1, 2, 3, or 5 years of warranty. All service and warranty claims are handled through our official European Service Center in Rzeszów, Poland, as well as our authorized UK service partners.

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What to Do if Your Machine Breaks

      1.   Contact Us

Send an email to sale@paton.uk with:

        •  Machine model

        •  Serial number (if available)

        •  Date of purchase

        •  Short description of the issue (include photos or video if possible)

        •  Your contact details (name, phone, email)

      2.   We’ll Take It From There

        •  Our support team will respond within 1–2 business days.

        •  If your machine is under warranty and needs repair:

             •         We’ll arrange a courier pickup from your address.

             •         You’ll receive pickup details by email.

             •         Just pack the machine (original box preferred) and hand it to the courier.

      3.   Fast Repair or Replacement

        •  Minor issues → repair within 5–7 business days, then shipped back to you.

        •  Major issues / unavailable parts → replacement with a new machine.

        •  You’ll get email updates at every stage.

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What the Warranty Covers

✅ Covered:

   •       Manufacturing defects

   •       Internal failures

❌ Not covered:

   •       Power switches & control knobs

   •       Cable & torch connectors, ports, power cable & plug

   •       Carrying handle, shoulder strap, case

   •       Electrode holders, ground clamps, torches, welding cables & hoses

(For full details, see your user manual.)

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Extra Benefits

   •       Free courier pickup for valid warranty claims

   •       If not covered, we’ll send you a quote before repair

   •       All repairs come with an extra 30-day service warranty

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Multilingual Support

We can assist you in English, Polish, German, French, and more. Reach out in the language most comfortable for you.

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Service Centers

🇪🇺 European Service Center

PATON®️ European Service Center

📍 4 Kapitalowa Street, 35-213 Rzeszów, Poland

📧 sale@paton.uk

📞 +44 7778 880914

🇬🇧 Authorized Service Centers in the UK

Independent Machine Services Ltd

Registered in England and Wales — Company No. 7810046

📍 Unit 5, Thames Trading Centre, Woodrow Way, Irlam, Manchester, Lancashire, M44 6BP

📱 07921 770 216

🕒 Monday – Friday: 08:00 – 16:00

Monarc Services Ltd

📍 Unit 2A, Spencer Street, Grimsby, DN31 3AA

📧 enquiries@monarcservices.co.uk

📞 01472 469223

🕒 Monday – Thursday: 08:00 – 16:30

🕒 Friday: 08:00 – 15:00

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Exclusive Distributor in the UK

For distribution, trade, service, or rental enquiries, please contact our official distributor:

Rapid Welding & Industrial Supplies Ltd. / RentArc Ltd.

Contact: Roy Edwards, Managing Director

📍 Unit 2D, Portchester Park, Hamilton Road, Cosham, Hampshire, PO6 4QE

📞 +44 (0)23 92 214 214

Emails:

   •       Sales/Support: Sales@rapidwelding.com

   •       Service: Service@rapidwelding.com

   •       Rental: info@rentarc.com

Websites:

   •       www.RapidWelding.com

   •       www.RentArc.com

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🔧 Having trouble with your equipment? We’ll fix it — or replace