Service
PATON®️ Warranty & Support
We want your experience with PATON®️ welding equipment to be nothing short of excellent. If something goes wrong — don’t worry. We’ll take care of it quickly, easily, and with no hassle.
Warranty coverage: Depending on the model, PATON®️ machines come with 1, 2, 3, or 5 years of warranty. All service and warranty claims are handled through our official European Service Center in Rzeszów, Poland, as well as our authorized UK service partners.
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What to Do if Your Machine Breaks
1. Contact Us
Send an email to sale@paton.uk with:
• Machine model
• Serial number (if available)
• Date of purchase
• Short description of the issue (include photos or video if possible)
• Your contact details (name, phone, email)
2. We’ll Take It From There
• Our support team will respond within 1–2 business days.
• If your machine is under warranty and needs repair:
• We’ll arrange a courier pickup from your address.
• You’ll receive pickup details by email.
• Just pack the machine (original box preferred) and hand it to the courier.
3. Fast Repair or Replacement
• Minor issues → repair within 5–7 business days, then shipped back to you.
• Major issues / unavailable parts → replacement with a new machine.
• You’ll get email updates at every stage.
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What the Warranty Covers
✅ Covered:
• Manufacturing defects
• Internal failures
❌ Not covered:
• Power switches & control knobs
• Cable & torch connectors, ports, power cable & plug
• Carrying handle, shoulder strap, case
• Electrode holders, ground clamps, torches, welding cables & hoses
(For full details, see your user manual.)
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Extra Benefits
• Free courier pickup for valid warranty claims
• If not covered, we’ll send you a quote before repair
• All repairs come with an extra 30-day service warranty
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Multilingual Support
We can assist you in English, Polish, German, French, and more. Reach out in the language most comfortable for you.
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Service Centers
🇪🇺 European Service Center
PATON®️ European Service Center
📍 4 Kapitalowa Street, 35-213 Rzeszów, Poland
📧 sale@paton.uk
📞 +44 7778 880914
🇬🇧 Authorized Service Centers in the UK
Independent Machine Services Ltd
Registered in England and Wales — Company No. 7810046
📍 Unit 5, Thames Trading Centre, Woodrow Way, Irlam, Manchester, Lancashire, M44 6BP
📱 07921 770 216
🕒 Monday – Friday: 08:00 – 16:00
Monarc Services Ltd
📍 Unit 2A, Spencer Street, Grimsby, DN31 3AA
📧 enquiries@monarcservices.co.uk
📞 01472 469223
🕒 Monday – Thursday: 08:00 – 16:30
🕒 Friday: 08:00 – 15:00
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Exclusive Distributor in the UK
For distribution, trade, service, or rental enquiries, please contact our official distributor:
Rapid Welding & Industrial Supplies Ltd. / RentArc Ltd.
Contact: Roy Edwards, Managing Director
📍 Unit 2D, Portchester Park, Hamilton Road, Cosham, Hampshire, PO6 4QE
📞 +44 (0)23 92 214 214
Emails:
• Sales/Support: Sales@rapidwelding.com
• Service: Service@rapidwelding.com
• Rental: info@rentarc.com
Websites:
• www.RapidWelding.com
• www.RentArc.com
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🔧 Having trouble with your equipment? We’ll fix it — or replace